Why Billing Errors Happen
Billing errors happen often. Oftentimes it isn’t intentional, that is the nature of errors after all. But in our experience, the errors that utility companies often make are not usually to their detriment – they’re to your business’s bottom line.
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Utility Errors
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Incorrect Tariffs
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Incorrect Rates
Common telecom and utility billing errors identified include, but are not limited to:
- Clerical errors
- Meter or equipment malfunctions
- Meter read errors
- Contractual terms not in compliance with rates charges
- Charges for unneeded services
- Incorrect meter factors and type
- Charges for services not being used
- Erroneously applied fees and charges
- Billing for non-existent equipment or services
